Frequently Asked Questions
Everything you need to know about our foam, rubber, and home insulation products.
Do you offer custom cutting services for foam and rubber products?
Yes, we provide professional custom cutting for foam mattresses, upholstery, and rubber matting. Simply provide your specific dimensions when ordering, and our team will precision-cut the material to fit your home projects.
What are your shipping rates and delivery timeframes?
Shipping costs are calculated at checkout based on the size and weight of your order. Standard delivery typically takes 3-7 business days. For bulky items like large foam sheets, we use specialized couriers to ensure they arrive in perfect condition.
Can I return a product if it is not the right fit?
We accept returns on standard stocked items within 30 days of purchase, provided they are in original condition. Please note that custom-cut foam and rubber orders are non-refundable unless there is a manufacturing defect.
Are your foam products treated for fire safety and longevity?
Absolutely. Our home-grade foams are manufactured to meet Australian safety standards, including fire retardant properties where specified. We also offer high-density options designed to resist sagging and maintain support for years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and ZipPay for your convenience.
How do I know which foam density is right for my application?
Choosing the right density depends on use: low density is best for back cushions, while high density is recommended for seating and mattresses. Our product descriptions include 'Firmness' ratings to help you make the best choice for your home.